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FAQs

General

We pride ourselves on our sustainable and environmentally friendly approach. We carefully select our packaging to ensure its fully recyclable and we’re constantly on the lookout for more sustainable approaches, like our biodegradable refill pouches.

No, none of our products or the ingredients we use are tested on animals

Yes, all of our products are vegan friendly

All of our products are 100% natural and free from parabens, sulphates, SLSs, palm oil, and palm-derived ingredients.  Instead we prefer to use natural plant based ingredients

 

We strive to use organic ingredients although this is not always possible, all labels are clearly marked with organic ingredients so you know exactly what’s inside

 

Our products are all formulated and hand crafted in small batches in our home studio in the North East of England.

Whilst all of our products are 100% natural it is possible for those with sensitive allergy prone skin to react to some essential oil ingredients.  If you are aware of any allergens please check the ingredient labels prior to purchasing, or complete a skin patch test before use.  If you’re pregnant we advise consulting a doctor or aromatherapist.

 

Yes we’re more than happy to customise your order, please contact us direct with your requirements and we’ll be in touch.

We’d love to hear from you! We’re passionate about our mission; whether that’s helping to bring you greater natural wellbeing, or supporting the work of our chosen charity – United World Schools, if you share our values and would like to collaborate please get in touch hello@nature-nature.co.uk

Orders & Delivery

We accept Visa, MasterCard & Paypal

We aim to dispatch all orders within 1-2 days of being placed.  We ship all items via Royal Mail, please allow 2-3 working days for delivery once dispatched, although items will often be delivered sooner.

We charge a flat rate postage fee of £3.50 for all orders under £50.

We ship to the UK & Ireland

Returns

No problem. We’re disappointed that you’ve changed your mind, but please drop us an email as soon as you can at returns@nature-nature.co.uk and tell us your order number along with which item(s) you would like to return / exchange.  Please allow up to 7 working days for any refund.

We want you to be 100% satisfied with our products, so if after receiving your item(s) you’re not satisfied feel free to return or exchange them.  Please drop us an email at returns@nature-nature.co.uk within 14 days of receipt.  Just tell us your order number along with which item(s) you would like to return / exchange.  We’ll get back to you with a returns address for you to send your products. The item must be returned to us within 14 days of this confirmation email in a sealed and resalable condition.  We recommend sending items recorded delivery so that you can be certain that your item has been delivered, as you’re responsible for the receipt of any returned item(s).  Upon receipt, refunds will be actioned within 7 working days and any exchanged item(s) will be delivered within 2-3 day

Please let us know.  We pride ourselves on using the very best sustainable packaging to ensure your items reach you safe and sound. If your item(s) is damaged or you have received an incorrect item please email us at returns@nature-nature.co.uk, with your order number and a photograph of your damaged or incorrect item(s), and we’ll arrange a full refund or replacement of the same product(s).  We may ask you to return the damage product(s) so we can take this up with our courier so please hang on to it until you’ve spoken to us

We’ll refund your full purchase including any shipping costs.  However in the event of any refunds or exchanges, unfortunately we’re unable to refund the cost of posting any items back to us, unless your item was received faulty or not as described.